Refund and Returns Policy

At Pinball Games Europe, we are committed to providing high-quality pinball machines, arcade games, air hockey tables, and entertainment equipment. We strive to ensure that every customer is satisfied with their purchase. Please review our Refund & Returns Policy carefully before placing an order.

RETURNS POLICY

We accept return requests for eligible products under certain circumstances. Customers must contact our support team within the applicable return period after receiving their order to discuss any concerns regarding their purchase.

To qualify for a return, products must:

✓ Be in their original condition

✓ Include all accessories, manuals, and components

✓ Show no signs of misuse, damage, or modification

✓ Be returned in suitable packaging

All return requests are subject to review and approval by Pinball Games Europe.

DAMAGED OR INCORRECT ITEMS

If you receive an item that arrives damaged during transit or differs from the product ordered, please notify our customer support team as soon as possible.

To help us process your request quickly, please provide:

✓ Your order number

✓ Photos of the product

✓ Photos of any visible damage

✓ Photos of the packaging

Our team will review the information and work to provide an appropriate resolution.

REFUND POLICY

Approved refunds will be processed using the original payment method whenever possible. Refund processing times may vary depending on your payment provider, financial institution, and payment method.

Refunds may be considered in cases such as:

✓ Approved returns

✓ Unavailable products

✓ Duplicate payments

✓ Verified order issues

All refund requests are reviewed individually by our support team.

ORDER CANCELLATIONS

Customers may request order cancellations before shipment preparation begins. Once an order has entered processing, packaging, or shipping stages, cancellation requests may no longer be possible.

For cancellation inquiries, please contact our support team immediately after placing your order.

NON-RETURNABLE ITEMS

Certain products or special-order items may not be eligible for return, including:

✓ Custom-built machines

✓ Personalized products

✓ Special-order items

✓ Products modified at customer request

✓ Items showing signs of misuse or damage after delivery

Please contact us if you have questions regarding a specific product's eligibility.

RETURN SHIPPING

Customers may be responsible for return shipping arrangements unless otherwise agreed upon by Pinball Games Europe or required by applicable consumer protection laws.

We recommend using a secure and trackable shipping service when returning products.

INSPECTION & APPROVAL

All returned products are inspected upon arrival. Once the inspection process is complete, customers will be notified regarding the status of their return, exchange, or refund request.

Approval of returns and refunds remains subject to product condition and compliance with this policy.

EXCHANGES

Where applicable, customers may request an exchange for an alternative product or replacement unit. Exchange availability depends on inventory levels and product availability at the time of request.

CUSTOMER SUPPORT

Our customer service team is available to assist with:

✓ Return Requests

✓ Refund Inquiries

✓ Order Cancellations

✓ Product Concerns

✓ Shipping Issues

✓ General Customer Support

For assistance, please contact us via Email, Phone, or WhatsApp.

OUR COMMITMENT

At Pinball Games Europe, we value customer satisfaction and strive to resolve concerns fairly, professionally, and efficiently. Our goal is to provide a smooth purchasing experience and deliver premium gaming products that exceed expectations.

 

📧 Email Support:   info@pinballgames.eu

📞 Phone Support:  🇳🇱  06 8462 3408

💬 WhatsApp Support:  🇳🇱 +31 6 8462 3408

📍 Business Address: Veldweg 33, 6075 NL Herkenbosch, Netherlands

Thank you for choosing Pinball Games Europe.