Confidence Backed by Coverage
At Bally Gaming Systems, we take pride in delivering reliable, high-quality arcade machines, pinball games, and other gaming equipment that are built to perform and built to last. That’s why we offer comprehensive warranty coverage on every eligible product we sell—so you can buy with complete confidence.
Whether you’re purchasing a brand-new game cabinet for your arcade or a refurbished pinball machine for your home, our warranty policy ensures you’re protected against defects and technical issues.
🔧 What’s Covered Under Our Warranty?
Our warranty coverage varies based on the type of product purchased:
🕹️ New Arcade & Gaming Machines
- Covered by a 12–24 month manufacturer’s warranty
- Includes coverage for:
- Internal electronic components
- Power supply issues
- Display failures (LCD/LED monitors)
- Control board malfunctions
- Mechanical components (joysticks, buttons, trackballs)
🎯 New Pinball Machines
- Covered by 12 months of warranty
- Includes:
- Playfield electronics
- Flippers, bumpers, motors, and solenoids
- LED lighting
- Display and scoring systems
🔄 Refurbished Machines
- Covered by a 90-day limited warranty
- Fully tested and inspected by our certified technicians
- Covers parts and labor for hardware malfunctions (excludes cosmetic wear)
🔩 Parts & Accessories
- Warranty coverage ranges from 30 to 90 days, depending on the item
- Applies to replacement buttons, control boards, joysticks, screens, and speakers
📌 What’s Not Covered?
While we stand behind the quality of our products, certain types of issues fall outside of warranty coverage, including:
- Physical damage due to improper use or mishandling
- Water damage or exposure to extreme environments
- Unauthorized repairs or modifications
- Normal wear and tear (e.g., scuffs, minor scratches, faded decals)
- Software corruption due to user installation of third-party content
💡 How to File a Warranty Claim
If you experience an issue covered by your warranty:
- Contact our support team at [Insert Email or Phone Number]
- Provide your order number, machine serial number, and a description of the problem
- Include photos or video if applicable
- Our team will review your claim and offer:
- Troubleshooting assistance
- A replacement part (if applicable)
- In-shop or field repair
- Full or partial replacement (depending on severity)
Our goal is always to resolve your issue quickly, fairly, and with minimal downtime.
🧰 Warranty Service Options
We offer several service and repair solutions:
- Remote support & diagnostics for minor issues
- Replacement parts shipped to your location
- Return-to-base repair services
- On-site repair service (available in select regions)
Extended service plans and commercial maintenance contracts are also available for high-volume operators.
🌍 International Warranty Coverage
We proudly serve customers worldwide. Warranty support is available globally, but:
- The customer may be responsible for international return shipping costs
- Some replacement parts may have longer lead times for overseas delivery
- We offer remote support and can coordinate with local technicians when possible
Please contact us before purchase for specific international warranty terms.
🔄 Optional Extended Warranty Plans
For added peace of mind, Extended Warranty Plans are available for most new and refurbished machines. Benefits include:
- Up to 3 years of additional coverage
- Priority support
- Discounted parts and labor
- Free annual check-ups (in select regions)
Ask your sales representative about extending your coverage at checkout.
📝 Warranty Registration
To activate your warranty:
- Register your product online at [Insert Warranty Registration Link]
- Submit within 30 days of purchase
- Keep your receipt or invoice as proof of purchase
Registered customers receive faster support and exclusive service updates.
At Bally Gaming Systems, quality is more than a promise—it’s a guarantee. We take pride in every pinball machine and part we sell, and we want you to feel confident in your purchase. That’s why we back our products with a fair, transparent warranty that protects your investment and gives you peace of mind.
What’s Covered
We offer a limited warranty on all eligible machines and products sold through our website. The specific coverage depends on the type of product:
1. Fully Restored Pinball Machines
- Warranty Duration: 6 months from delivery date
- Coverage: Parts and labor for mechanical, electrical, or functional issues caused by defects in workmanship or materials
- Includes: Flippers, bumpers, boards, displays, wiring, switches, solenoids, and more
- Excludes: Cosmetic issues, general wear and tear, or damage caused by misuse or accidents
2. Refurbished or Pre-Owned Machines
- Warranty Duration: 90 days from delivery date
- Coverage: Major mechanical and electrical components
- Excludes: Cosmetic imperfections, custom mods, or components marked “as-is” at time of purchase
3. New Machines (Factory-Sealed)
- Warranty Duration: Varies by manufacturer (typically 1 year)
- We’ll help facilitate any warranty claims with the manufacturer directly if needed
4. Replacement Parts & Accessories
- Warranty Duration: 30 days from delivery
- Coverage: Manufacturer defects only
What’s Not Covered
While we strive to support every customer fully, the following are not covered under our warranty:
- Damage caused by improper installation, neglect, abuse, or modification
- Shipping damage after initial delivery (unless noted at delivery and reported within 48 hours)
- Issues resulting from power surges, moisture exposure, or incorrect voltage
- Normal wear and tear, including rubbers, bulbs, decals, cabinet scuffs, etc.
- Any repairs or alterations made by third parties not approved by us
How to File a Warranty Claim
If something’s not working right, don’t worry—we’re here to help. To start a warranty claim, please contact us with:
- Your full name and order number
- A description of the issue
- Clear photos or videos (if applicable)
- Your preferred contact method
We’ll respond within 1–2 business days to begin troubleshooting or walk you through the next steps, including repair, part replacement, or return if necessary.
Repair and Replacement Process
In many cases, we can walk you through a simple repair by sending parts and detailed instructions. If the problem is more complex:
- We may ask you to return the part (or, in rare cases, the machine)
- If an on-site technician is needed, we’ll help coordinate a local repair when possible
- For out-of-area customers, we’ll work with you to find a nearby authorized service tech
- Any shipping costs for returning the machine may be the customer’s responsibility, depending on the issue
Extended Warranty Options
For collectors or commercial operators who want added peace of mind, we offer extended warranty packages on select machines. These can include up to 12 or 24 months of additional protection. Ask our team about options during checkout or contact us to learn more.
Your Satisfaction Matters
We know how meaningful each machine is to our customers—whether it’s the centerpiece of your game room or a long-awaited collectible. Our warranty is just one of the ways we stand behind every machine we sell.
If something goes wrong, we’ll make it right.
