Reliable Delivery for Every Machine. Domestic & Worldwide Shipping Available.
At Bally Gaming Systems, we make sure your arcade machines, pinball games, and entertainment equipment arrive on time, in perfect condition, and ready to play. Whether you’re a home gamer, a commercial arcade operator, or an international buyer, our safe, secure, and streamlined shipping process ensures your order gets to you without a hitch.
📦 What We Ship
We offer shipping on our full product range, including:
- Arcade machines (new & refurbished)
- Pinball machines
- Redemption & prize machines
- Cocktail cabinets and multi-game arcades
- Air hockey tables, foosball, and more
- Replacement parts & gaming accessories
Each item is carefully packaged, padded, and crated as needed for protection during transit.
⏱️ Processing & Handling Time
- In-stock products: Ship within 3–7 business days after payment confirmation.
- Custom-built or made-to-order machines: Please allow 2–4 weeks for production and preparation.
- Tracking details are provided as soon as your order leaves our warehouse.
Every machine goes through final quality checks and is professionally packed before dispatch.
🇺🇸 Domestic Shipping (USA)
We ship to all 50 U.S. states, including Alaska and Hawaii.
Shipping Methods:
- Freight shipping for large machines (e.g., arcade cabinets, pinball machines)
- Standard or expedited delivery for smaller items and parts
- White glove delivery service available in select areas (includes in-home setup)
Shipping Carriers:
We partner with trusted carriers such as FedEx Freight, UPS, XPO Logistics, and LTL specialists experienced in high-value, heavy equipment delivery.
🌍 International Shipping
Bally Gaming Systems proudly ships worldwide!
- We offer international freight shipping via air and sea.
- All international orders include export documentation, customs declarations, and insurance.
- Duties, taxes, and import fees are the responsibility of the buyer unless otherwise stated.
Please contact us in advance for custom international quotes and shipping timelines.
đź’¸ Shipping Costs
Shipping costs vary based on:
- Product size and weight
- Shipping method selected
- Destination (ZIP code, country, etc.)
You will see an estimated shipping cost during checkout. For custom orders or bulk purchases, we’ll provide a personalized shipping quote.
🛡️ Shipping Insurance & Damage Coverage
Every order is fully insured during transit. In the unlikely event your order is damaged in shipping:
- Inspect your delivery upon arrival.
- Take photos of any damage before unboxing.
- Contact our support team within 48 hours at [Insert Email or Phone].
We will file a claim with the carrier and either repair, replace, or refund the item based on the extent of the damage.
🏠White Glove Delivery (Optional Upgrade)
For select locations, we offer a premium delivery option that includes:
- In-home or on-site delivery
- Unboxing and setup
- Packaging removal
- Light calibration or testing
This service is highly recommended for homes, offices, or high-end commercial venues.
Contact us to find out if white glove service is available in your area.
âť— Important Shipping Notes
- Large machines are shipped curbside by default unless upgraded.
- Someone must be present to sign for delivery.
- Missed deliveries may incur redelivery fees.
- Please ensure your space is accessible and properly measured before delivery.
📬 Order Tracking & Notifications
Once your order ships, you’ll receive:
- A shipping confirmation email with tracking number
- Real-time status updates from the carrier
- Estimated delivery date & contact info for the freight provider
You can always contact us to check the status of your shipment.
At Bally Gaming Systems, we take shipping seriously—because we know how exciting it is to finally receive your new (or lovingly restored) pinball machine. We’re committed to fast, secure, and transparent delivery, whether it’s a compact tabletop game or a full-size arcade machine.
Where We Ship
We currently ship for free to all 50 U.S. states. If you’re located outside the United States and interested in ordering a machine, please contact us directly to discuss international delivery options—we’re happy to explore custom solutions on a case-by-case basis.
Transit And Handling Time
- Handling Time : Order handling time is 0-1 business days (Monday to Friday)
- Transit Time: Generally, shipments are in transit for 4-8 days (Monday to Friday).
Shipping Costs
Free Shipping for all orders within USA
Tracking Your Order
Once your order has shipped, you’ll receive a confirmation email with tracking information. For freight shipments, you’ll also be contacted directly by the carrier to schedule delivery.
We recommend inspecting all shipments carefully upon delivery. If you notice any visible damage, please document it immediately and report it to the driver before signing. Then contact our support team so we can assist with next steps.
Freight Shipping Notes
- Most machines are delivered palletized and shrink-wrapped for safe transport.
- Deliveries are made during standard business hours—Monday through Friday.
- Carriers do not move items indoors with standard freight service.
- A signature is required upon delivery.
If your location has limited access (e.g., steep driveways, gated properties, apartment complexes), let us know in advance so we can make the appropriate arrangements.
Delays and Exceptions
While we strive for on-time delivery, delays can occur due to weather, high demand, or freight carrier schedules—especially for large or rural shipments. We’ll do everything we can to keep you informed and minimize any inconvenience.
If your item needs to be returned, we’ll coordinate shipping with you. In some cases, restocking or return shipping fees may apply, but we’ll always communicate those details clearly and fairly ahead of time.
Questions or Special Requests?
If you have questions about shipping, need a special delivery window, or want to upgrade to white glove service, we’re here to help. Contact our support team and we’ll work with you to create the best delivery experience possible.
CONTACT INFORMATION
Phone: +1 302-316-4846
Email: info@pinballgames.eu
Address: 1131 N Dupont Hwy, Dover, DE 19901, United States
